Career Opportunity

E-learning Services Coordinator

Location Virtual; Home office-based
Type 35 hours per week
Application Deadline Sunday, July 28, 2019; 12:00 midnight local time
Start Date Tuesday, September 3, 2019





About Make A Change Canada:

Make A Change Canada/Faire un Changement Canada, established in 2004, is an accredited, federally incorporated non-profit organization with charitable status. Our mission is to develop and deliver online training, programs, and mentorship to anyone facing barriers to employment. We provide persons with disabilities and those facing other challenges to employment the skills and assistance they need to thrive in today’s competitive job market. Clients include people living with a disability or chronic health issue, youth, stay-at-home and single parents, older workers, Indigenous Peoples, new Canadians, members of the LGBTQ+ communities, and people living in rural areas. Through our skilled and caring service teams, and an acute focus on quality programming, we are helping Canadians from coast-to-coast realize their full potential.

Meet Jessica
Jessica is an e-learning services coordinator and is responsible for administering all of our educational programs and initiatives. She helps plan, organize, and implement all of our educational sessions. She is responsible for connecting with all of our past, present, and future students to ensure they have the most rewarding experience possible. Jessica works with all program applicants and community partners to help ensure students will commence their studies in a seamless manner. Jessica is very motivated and has a special super power: multi-tasking. She is capable of managing multiple responsibilities effortlessly and has a strong need to complete any project she starts. She understands that Make A Change Canada has a unique target audience and is incredibly patient with all of our students. She is aware that the work she does is essential and plays a part in bettering the lives of so many people. As a great communicator, Jessica is passionate about the work she does.

Jessica knows that each day is different and she needs to wear different hats on a regular basis. Some days she will be working independently, whereas others, she will be working with either our internal or external stakeholders. Jessica enjoys working in an environment where she can make a difference every single day and by creating positive changes in the lives of clients all across Canada.

Now, if you were to come on board as our e-learinng services coordinator, we'd ask you to do the following:

Duties and Responsibilities:

As the e-learinng services coordinator your responsibilities will range from completing administrative, reporting, and database work to accessing and developing educational material to coordinating with community members. Working in a not-for-profit charitable organization, this position will give you the opportunity to have autonomy and wear several different hats.

Student Administration

  • Create individual files on clients and track progress through the intake process
  • Tabulate applicant demographic characteristics and career goals
  • Interview, process, and issue acceptance letters and student materials to program applicants
  • Assess applicant readiness for online study (This will be useful for both you the e-learning services coordinator and the applicant.)
  • Actively monitor ongoing student progress and provide supportive follow-up to students as necessary
  • Assist in goal setting and facilitate decision making
  • Work with case manager to support client outcomes in the program
  • Complete student progress reports for external funding agencies

Educational Development, Services, and Programs

  • Actively assess service and program delivery
  • Maintain current knowledge of labour market trends and effectively communicate labour market relevance to all stakeholders
  • Maintain knowledge of educational learning principals, learning styles, and facilitation methods of our target audience
  • Coordinate and deliver online program orientation and other sessions to students
  • Evaluate effectiveness of programs by developing accurate learning assessment tools
  • Foster a successful learning environment for students
  • Provide direct assistance to students to demonstrate the effective use of necessary program tools and applications
  • Oversee and facilitate the work of instructional staff and services

Community Coordination

  • Effectively respond to program enquiries, both in writing and verbally
  • Connect with all external stakeholders in effectively marketing the organization’s educational programs
  • Help students successfully explore and identify potential educational funding opportunities in their communities
  • Work with the job developer to establish strong relationships with external stakeholders to facilitate job placements for graduates
  • Contribute to the preparation of grant applications and marketing campaigns
  • Participate in online focus groups and program information sessions

Curriculum and Resource Development

  • Perform ongoing review and quality assurance of curriculum materials for educational team
  • Maintain existing educational content and create new educational materials
  • Prepare program publications and student materials
  • Update program websites to reflect upcoming and ongoing educational initiatives

Administrative Reporting and Data Management

  • Maintains client records while adhering to privacy and confidentiality policies
  • Builds and maintain database of employer organizations based on outreach initiatives
  • Administers comprehensive surveys to measure program outcomes and results
  • Complete post-program outreach, interpretation of results, and data reporting
  • Document and report best practices in program delivery


  • Assist with any other initiatives as the team requires

Education and Experience:

  • Bachelor Degree in business, communications, psychology, social work, or other field
  • Minimum three years’ experience working with people with disabilities or people who need modifications is mandatory
  • One to three years of experience working within the Career Development or Educational field an asset

Essential Core Competencies:

  • Listen attentively
  • Communicate effectively
  • Emotional intelligence and self-discipline
  • Technically savvy
  • Relationship management
  • Diversity management
  • Creative visionary
  • Analytical thinking and problem solving
  • Focus and productivity in a home work environment

Skills and Abilities:

  • Excellent verbal and written communication skills
  • Professional and polite approach in business communications
  • Self-motivated and able to multi-task in approaching daily tasks and activities
  • Exceptional organizational and editing skills with a keen eye for detail and design
  • Excellent interpersonal skills with the ability to demonstrate compassion, empathy, and a non-judgmental approach
  • Ability to maintain tact and diplomacy in communications while adhering to privacy and client confidentiality policies
  • Ability to build, maintain, and strengthen online communities
  • Ability to solve problems independently, while also ensuring that policy is appropriately applied
  • Knowledge and research ability of the Canadian labour market, trends, and outlook
  • Knowledge of online communication tools and practices
  • Awareness of adult learning styles and preferences, and online educational program delivery
  • Technically savvy or a readiness to quickly learn and adapt to new systems and applications
  • Intermediate to advanced computing technology skills in MS Office, Adobe Acrobat, data entry and manipulation, desktop sharing, audio/visual presentation, etc.
  • Typing speed of minimum 65 words per minute required
  • Sound electronic file management and project management skills
  • Experience in HTML editing or CMS updating an asset
  • Experience in Adobe Suite of tools an asset

The successful applicant must be willing to maintain and work from a suitable home office location. Occasional travel is required.

How to Apply:

Sounds exciting and challenging right? Do you think this would be the perfect fit for you? If so, please send the following to Selection Committee at no later than Sunday, July 28, 2019 (12:00 midnight local time):

  • Cover Letter
  • Resume
  • Three (3) Work References
  • Those shortlisted will be required to submit a criminal record check.

No phone calls or emails, please.

We thank all applicants for their interest in this position. Only those shortlisted will be contacted.

Make A Change Canada values diversity and encourages all qualified applicants to apply.